}}
}}
”’CareLineLive”’ (also known as MAS Networks, trading as CareLineLive) is a British health-technology company that provides cloud-based management software for domiciliary (home) care agencies. Its software supports rostering, electronic care records, visit monitoring, invoicing, and payroll.
”’CareLineLive”’ (also known as MAS Networks, trading as CareLineLive) is a British health-technology company that cloud-based management software for domiciliary (home) care agencies. Its supports rostering, electronic care records, visit monitoring, invoicing, and payroll.
== History ==
== History ==
CareLineLive was founded in 2014 by Josh Hough, who has described personal experiences with his grandfather’s home care as an influence on the company’s formation. In 2021, the company raised £1.2 million in a funding round led by Haatch Ventures to support expansion within the UK and internationally.<ref name=”HCI-1″>{{cite web |title=CareLineLive raises £1.2m to support UK and international expansion |website=Homecare Insight |url=https://www.homecareinsight.co.uk/carelinelive-raises-1-2m-to-support-uk-and-international-expansion/}}</ref> Later that year, CareLineLive received a £175,000 Innovate UK grant to enhance remote-monitoring capabilities and data-driven care insights.<ref name=”HCI-2″>{{cite web |title=CareLineLive secures six-figure grant to support expansion into remote monitoring |website=Homecare Insight |url=https://www.homecareinsight.co.uk/carelinelive-secures-six-figure-grant-to-support-expansion-into-remote-monitoring/}}</ref>
– CareLineLive was founded in 2014 by **Josh Hough**, who has cited personal experiences with his grandfather’s home care as influencing the company’s creation.
– In 2021, the company raised **£1.2 million** in a funding round led by Haatch Ventures to support UK and international expansion.<ref name=”HCI-1″>{{cite web |title=CareLineLive raises £1.2m to support UK and international expansion |website=Homecare Insight |url=https://www.homecareinsight.co.uk/carelinelive-raises-1-2m-to-support-uk-and-international-expansion/}}</ref>
In January 2023, the company closed a £3 million funding round led by Oakglen to support its growth into Ireland and Australia, as well as to expand its team and product offerings.<ref name=”FinSMEs”>{{cite web |title=CareLineLive Closes £3M Funding Round |website=FinSMEs |url=https://www.finsmes.com/2023/01/carelinelive-closes-3m-funding-round.html}}</ref> In September 2023, CareLineLive acquired the care-software platforms CareFor IT and Ulysses (UDMS), increasing its customer base to around 600 agencies and over 15,000 carers across the UK, Ireland, Jersey, and Australia.<ref name=”HCM”>{{cite web |title=CareLineLive Acquires CareFor IT & Ulysses Platforms |website=HomeCare Magazine |url=https://www.homecaremag.com/news/carelinelive-acquires-carefor-it-ulysses-platforms}}</ref> In May 2024, the company announced it would withdraw support for the Ulysses/Newcare system, offering customers migration to the core CareLineLive platform.<ref name=”CT”>{{cite web |title=CareLineLive acquires care software platforms |website=Caring Times |url=https://caring-times.co.uk/carelinelive-acquires-care-software-platforms/}}</ref>
– Also in 2021, it secured a **£175,000 Innovate UK grant** to develop remote-monitoring and data-insight capabilities.<ref name=”HCI-2″>{{cite web |title=CareLineLive secures six-figure grant to support expansion into remote monitoring |website=Homecare Insight |url=https://www.homecareinsight.co.uk/carelinelive-secures-six-figure-grant-to-support-expansion-into-remote-monitoring/}}</ref>
– In January 2023, CareLineLive closed a **£3 million** funding round led by Oakglen for expansion into Ireland, Australia, and team and product development.<ref name=”FinSMEs”>{{cite web |title=CareLineLive Closes £3M Funding Round |website=FinSMEs |url=https://www.finsmes.com/2023/01/carelinelive-closes-3m-funding-round.html}}</ref>
– In September 2023, CareLineLive acquired the care-software platforms **CareFor IT** and **Ulysses (UDMS)**, increasing its customer base to around 600 agencies and more than **15,000 carers** across the UK, Ireland, Jersey, and Australia.<ref name=”HCM”>{{cite web |title=CareLineLive Acquires CareFor IT & Ulysses Platforms |website=HomeCare Magazine |url=https://www.homecaremag.com/news/carelinelive-acquires-carefor-it-ulysses-platforms}}</ref>
– In May 2024, CareLineLive announced it would **withdraw support for the Ulysses/Newcare system**, offering customers migration to the core CareLineLive platform.<ref name=”CT”>{{cite web |title=CareLineLive acquires care software platforms |website=Caring Times |url=https://caring-times.co.uk/carelinelive-acquires-care-software-platforms/}}</ref>
== Products and Services ==
== Products and Services ==
CareLineLive provides a suite of software tools to support domiciliary care agency operations. Its mobile application enables carers to log visits, record care notes, and manage medication administration (eMAR). The management platform facilitates rostering, scheduling, invoicing, payroll, call monitoring, and operational reporting. The Care Circle family portal allows authorized family members or stakeholders to view visit records, care notes, and medication information.
CareLineLive’s software suite is focused on domiciliary care agency operations and includes:
– **Mobile application for carers**: used for visit logging, updating care notes, medication administration (eMAR), and observations.
– **Management platform**: supports rostering, scheduling, invoicing, payroll, call monitoring, and operational reporting.
– **Care Circle / family portal**: provides read-access to visit records, care notes, and medication information for family or stakeholders.
According to its service definition for the UK government’s **G-Cloud 14**, CareLineLive holds certifications including NHSx Digital Social Care Record (DSCR) assured supplier, NHS Data Security Protection Toolkit, ISO 9001, ISO 27001, and Cyber Essentials Plus.<ref name=”GCloud”>{{cite web |title=CareLineLive Service Definition |url=https://assets.applytosupply.digitalmarketplace.service.gov.uk/g-cloud-14/documents/722244/802427898060235-service-definition-document-2025-04-08-1100.pdf |website=UK Government Digital Marketplace}}</ref>
According to its service definition the UK government’s G-Cloud 14, CareLineLive holds certifications including NHSx Digital Social Care Record (DSCR) assured supplier, NHS Data Security Protection Toolkit, ISO 9001, ISO 27001, and Cyber Essentials Plus.<ref name=”GCloud”>{{cite web |title=CareLineLive Service Definition |url=https://assets.applytosupply.digitalmarketplace.service.gov.uk/g-cloud-14/documents/722244/802427898060235-service-definition-document-2025-04-08-1100.pdf |website=UK Government Digital Marketplace}}</ref>
== Business Scale & Reach ==
== Business Scale Reach ==
– As of April 2025, CareLineLive served **over 650 home care customers**, managing **more than 18,000 carers** across the UK, Ireland, Jersey, and Australia.<ref name=”GCloud”/>
As of April 2025, CareLineLive served 650 home care customers, managing 18,000 carers across the UK, Ireland, Jersey, and Australia.<ref name=”GCloud”/>
– The CareFor (formerly Ulysses) business has more than **32,000 licensed users**.<ref name=”SM”>{{cite web |title=CareLineLive acquires CareFor IT and Ulysses platforms |website=Startups Magazine |url=https://startupsmagazine.co.uk/article-carelinelive-acquires-carefor-it-and-ulysses-platforms}}</ref>
– The acquisition of CareFor IT and Ulysses was reported to create an expanded home care management platform.<ref name=”HCM”/>
== Recognition ==
== Recognition ==
– The Innovate UK grant and multiple funding rounds were reported in independent trade media.<ref name=”HCI-1″/><ref name=”HCI-2″/><ref name=”FinSMEs”/>
Innovate UK grant reported independent trade media.<ref name=”HCI-1″/><ref name=”HCI-2″/><ref name=”FinSMEs”/>
– The acquisition of CareFor IT and Ulysses was covered by HomeCare Magazine and Caring Times.<ref name=”HCM”/><ref name=”CT”/>
– The company’s certifications and compliance credentials, including ISO and NHSx DSCR, are documented in G-Cloud 14 materials.<ref name=”GCloud”/>
== See Also ==
== See Also ==
– [[Home care in the United Kingdom]]
[[Home care in the United Kingdom]]
– [[Health technology]]
[[Health technology]]
– [[Digital social care records]]
[[Digital social care records]]
== References ==
== References ==
Where to get help
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|
 |
UK-based home care software company
| Company type | Private |
|---|---|
| Industry | Health technology |
| Founded | 2014 |
| Founder | Josh Hough |
| Headquarters | Slinfold, West Sussex, England |
|
Area served |
United Kingdom, Ireland, Jersey, Australia |
| Services | Home care management software |
| Website | www |
CareLineLive (also known as MAS Networks, trading as CareLineLive) is a British health-technology company that develops cloud-based management software for domiciliary (home) care agencies. Its platform supports staff rostering, electronic care records, visit monitoring, invoicing, and payroll management.
History
CareLineLive was founded in 2014 by Josh Hough, who has described personal experiences with his grandfather’s home care as an influence on the company’s formation. In 2021, the company raised £1.2 million in a funding round led by Haatch Ventures to support expansion within the UK and internationally.[1] Later that year, CareLineLive received a £175,000 Innovate UK grant to enhance remote-monitoring capabilities and data-driven care insights.[2]
In January 2023, the company closed a £3 million funding round led by Oakglen to support its growth into Ireland and Australia, as well as to expand its team and product offerings.[3] In September 2023, CareLineLive acquired the care-software platforms CareFor IT and Ulysses (UDMS), increasing its customer base to around 600 agencies and over 15,000 carers across the UK, Ireland, Jersey, and Australia.[4] In May 2024, the company announced it would withdraw support for the Ulysses/Newcare system, offering customers migration to the core CareLineLive platform.[5]
Products and Services
CareLineLive provides a suite of software tools to support domiciliary care agency operations. Its mobile application enables carers to log visits, record care notes, and manage medication administration (eMAR). The management platform facilitates rostering, scheduling, invoicing, payroll, call monitoring, and operational reporting. The Care Circle family portal allows authorized family members or stakeholders to view visit records, care notes, and medication information.
According to its service definition under the UK government’s G-Cloud 14 framework, CareLineLive holds several certifications, including NHSx Digital Social Care Record (DSCR) assured supplier status, the NHS Data Security Protection Toolkit, ISO 9001, ISO 27001, and Cyber Essentials Plus.[6]
Business Scale and Reach
As of April 2025, CareLineLive served more than 650 home care customers, managing over 18,000 carers across the UK, Ireland, Jersey, and Australia.[6] The CareFor (formerly Ulysses) business added more than 32,000 licensed users.[7] The acquisitions were reported to create a larger, integrated home care management platform.[4]
Recognition
CareLineLive’s funding rounds and Innovate UK grant have been reported by independent trade media.[1][2][3] The company’s acquisition of CareFor IT and Ulysses was covered by HomeCare Magazine and Caring Times.[4][5] Its compliance certifications, including ISO standards and NHSx DSCR accreditation, are documented in G-Cloud 14 materials.[6]
