{{Sources exist|date=June 2024}}
{{Sources exist|date=June 2024}}
{{Infobox company
{{Infobox company
| name = ibex
| name = ibex
| logo = Ibex-global-logo.png
| logo = Ibex-global-logo.png
| type = [[Public company|Public]]
| type = [[Public company|Public]]
| key_people = Mohammed Khaishgi ([[Chairman]]) <br/> Bob Dechant ([[CEO]])
| key_people = Mohammed Khaishgi ([[Chairman]]) <br/> Bob Dechant ([[CEO]])
| products =
| products =
| revenue = {{increase}} $580 million
| revenue = {{increase}} $ million
| revenue_year = 2025
| revenue_year =
| num_employees = 36,000
| num_employees = ,000
| num_employees_year = 2025
| num_employees_year =
| parent =
| parent =
| website = {{URL|ibex.co}}
| website = {{URL|ibex.co}}
| footnotes =
| footnotes =
}}
}}
”’Ibex Global”’, formerly known as ”’TRG Customer Solutions”’, is an American [[business process outsourcing]] company based in [[Washington, D.C.]].<ref>https://www.bizjournals.com/washington/news/2018/02/28/d-c-region-might-see-another-company-go-public-we.html</ref>
== History ==
”’ibex”’ is an American multinational outsourcing company that serves the world’s preeminent brands more effectively engage their customers with services ranging from customer support, technical support, inbound/outbound sales, business intelligence and analytics, digital demand generation, and CX surveys and feedback analytics.
[[File:Ibex Tower, Karachi.jpg|thumb|right|Ibex Tower, Karachi]]
Ibex was founded in 2002 as TRG Customer Solutions. It is partially owned by [[TRG Pakistan]].
In 2014, Ibex opened a call center in [[Spring Hill, Tennessee]].<ref>{{Cite web|url=https://www.columbiadailyherald.com/article/20140528/NEWS/305289950|title=IBEX Global to hire 800 people|website=The Daily Herald}}</ref>
== Operations ==
”’ibex”’ delivers innovative business process outsourcing (BPO), smart digital marketing, online acquisition technology, and end-to-end customer engagement solutions to help companies acquire, engage, and retain valuable customers. Today, ”’ibex”’ deploys next-generation technology to drive superior customer experiences for many of the world’s leading companies across Retail & E-Commerce, HealthTech, FinTech, Telecommunications, and Travel, Transportation & Logistics.
In 2018, Ibex closed its call center in [[Indiana]] and laid off 105 employees.<ref>{{Cite web|url=https://www.indianagazette.com/news/call-center-in-mall-to-close-saturday/article_4ea81b18-7adf-11e8-b805-671ab2534844.html |title=Call center in mall to close Saturday|first=Ron |last=Musselman |website=[[Indiana Gazette]]|date=28 June 2018 }}</ref>
”’ibex”’ leverages its diverse global team of more than 36,000 employees, together with industry-leading technology, including its ”’Wave iX platform”’, to manage customer interactions on behalf of our clients, driving a truly differentiated customer experience.
==Fraud Allegations==
== Industry Awards ==
In June 2025, the Sindh High Court delivered a 52-page judgment in ”J.C.M. No. 12 of 2025”, which found that senior executives of TRG Pakistan Limited—including Mohammed Khaishgi, the Chairman of IBEX Limited’s Board—had acted in a manner that was “unlawful, fraudulent and oppressive.”<ref name=”SHC_TRG_2025″>[https://caselaw.shc.gov.pk/caselaw/view-file/MjczODc1Y2Ztcy1kYzgz Judgment of the High Court of Sindh, Karachi, ”J.C.M. No. 12 of 2025”, delivered June 20, 2025]. Sindh High Court. Retrieved June 22, 2025.</ref> The case involved the use of approximately US $150 million of TRG’s own funds, routed through a Bermuda-based shell company, to illegally acquire TRG shares in violation of Section 86(2) of the Companies Act, 2017. Although the judgment was directed at TRG Pakistan, it raised concerns over governance practices at IBEX Limited due to the overlapping leadership.<ref name=”Geo_TV”>[https://www.geo.tv/latest/554097-trg-pakistan-management-acted-fraudulently-illegally-in-zia-chishti-case-shc “TRG Pakistan management acted fraudulently, illegally in Zia Chishti case: SHC”]. ”Geo News”. June 20, 2025.</ref><ref name=”Nation_News”>[https://www.nation.com.pk/22-Jun-2025/shc-finds-150-million-fraud-by-trg-pakistan-management “SHC finds $150 million fraud by TRG Pakistan management”]. ”The Nation”. June 22, 2025.</ref><ref name=”Dialogue_Pakistan”>[https://www.dialoguepakistan.com/fund-manager-pinebridge-implicated-in-150-million-fraud “Fund manager Pinebridge implicated in $150 million fraud”]. ”Dialogue Pakistan”. June 22, 2025.</ref>
2026 & 2025 America’s Most Admired Workplaces – ”’Newsweek”’
2025 America’s Best Employers for Women – ”’Forbes”’
{{Reflist}}
2025 & 2024 Globee Technology Award ”’– Globee Awards”’
2025 & 2024 Excellence in Customer Service “Technology of the Year” ”’– Business Intelligence Group”’
2025, 2024, 2023 & 2022 Customer Experience Innovation Award ”’– Customer”’
2025 America’s Greatest Workplaces for Professional Services ”’– Newsweek”’
2025 & 2024 Business Award for Achievement in Technology Innovation ”’– Titan Awards”’
2025 & 2024 Business Award for Achievement in Technology Innovation ”’– Aces Awards”’
2025 America’s Greatest Workplaces for Inclusion/Diversity ”’– Newsweek”’
2025 Leader in Frost Radar for Customer Experience Management ”’– Frost & Sullivan”’
2025 & 2024 American Business Awards for Innovation ”’– The Stevie Awards”’
2025 Excellence in Customer Experience ”’– Globee Awards”’
2025 Gold Stevie® Award in the Achievement in Technology Innovation ”’– The Stevie Awards”’
2025 Product of the Year (Wave iX Translate and AI Virtual Agent) ”’– Customer”’
2025 America’s Best Large Employers – ”’Forbes”’
2024, 2022, 2021, 2020 & 2019 Great Place to Work – ibex Nicaragua ”’– Great Place To Work”’
2024 Generative AI Product of the Year Award ”’– Customer”’
2024 Ranked #2 in America’s Best Employers for Tech Workers – ”’Forbes”’
2024 Top Customer Outsourcing Service Provider ”’– Globee Awards”’
2024 Technological Breakthrough of the Year – Artificial Intelligence ”’– The Stevie Awards”’
2024 Golden Bridge Business and Innovation Awards for Business Services ”’– Globee Awards”’
2024 Ranked #10 in North America Top 100 Inspiring Workplaces ”’– Inspiring Workplaces”’
2024, 2023 & 2022 Contact Center Technology Award ”’– Customer”’
2024 & 2023 CRM Excellence Award ”’– Customer”’
2024 Best CX Innovation – Wave iX ”’– The Netty Awards”’
2024, 2023 & 2022 Product of the Year Award ”’– Customer”’
2024 Technology Excellence for Wave iX ”’– The Stevie Awards”’
2024 Best Employers for Diversity ”’–”’ ”’Forbes”’
2024 Artificial Intelligence Excellence Award for Wave iX ”’– Business Intelligence Group”’
2024 & 2023 Philippines Best Employers ”’– Philippine Daily Inquirer”'<ref>{{Cite web |title=Official Company Website |url=https://investors.ibex.co/static-files/52bbd1b3-8f9c-4159-8a6e-7441c975b38b}}</ref>
{{Reflist}}{{DEFAULTSORT:Ibex}}
[[Category:Companies based in Washington, D.C.]]
[[Category:Companies based in Washington, D.C.]]
[[Category:American companies established in 2002]]
[[Category:American companies established in 2002]]
Business process outsourcing company based in Washington, D.C.
Ibex Global, formerly known as TRG Customer Solutions, is an American business process outsourcing company based in Washington, D.C..[1]
Ibex was founded in 2002 as TRG Customer Solutions. It is partially owned by TRG Pakistan.
In 2014, Ibex opened a call center in Spring Hill, Tennessee.[2]
In 2018, Ibex closed its call center in Indiana and laid off 105 employees.[3]
In June 2025, the Sindh High Court delivered a 52-page judgment in J.C.M. No. 12 of 2025, which found that senior executives of TRG Pakistan Limited—including Mohammed Khaishgi, the Chairman of IBEX Limited’s Board—had acted in a manner that was “unlawful, fraudulent and oppressive.”[4] The case involved the use of approximately US $150 million of TRG’s own funds, routed through a Bermuda-based shell company, to illegally acquire TRG shares in violation of Section 86(2) of the Companies Act, 2017. Although the judgment was directed at TRG Pakistan, it raised concerns over governance practices at IBEX Limited due to the overlapping leadership.[5][6][7]
- ^ https://www.bizjournals.com/washington/news/2018/02/28/d-c-region-might-see-another-company-go-public-we.html
- ^ “IBEX Global to hire 800 people”. The Daily Herald.
- ^ Musselman, Ron (28 June 2018). “Call center in mall to close Saturday”. Indiana Gazette.
- ^ Judgment of the High Court of Sindh, Karachi, J.C.M. No. 12 of 2025, delivered June 20, 2025. Sindh High Court. Retrieved June 22, 2025.
- ^ “TRG Pakistan management acted fraudulently, illegally in Zia Chishti case: SHC”. Geo News. June 20, 2025.
- ^ “SHC finds $150 million fraud by TRG Pakistan management”. The Nation. June 22, 2025.
- ^ “Fund manager Pinebridge implicated in $150 million fraud”. Dialogue Pakistan. June 22, 2025.
